Frequently Asked Questions (FAQ)
How are you different from large companies?
Large companies often operate with call centers, sales teams, and multiple layers of management.
This increases overhead costs and reduces consistency on-site.
With TB Plumbing & Heating:
You work directly with the licensed owner
No subcontractors
No sales commissions
No corporate overhead
Full quality control on every project
You pay for workmanship — not management fees.
How are you different from low-cost contractors?
Some low-cost providers focus mainly on price and volume.
This may result in shortcuts, limited documentation, or weak after-service support.
With us:
City permits and inspections included
Master Plumber–signed replacement certificate
High-quality materials
Written warranty
Long-term accountability
Lower price is not always lower cost.
Why is your price sometimes higher?
Our pricing reflects:
Licensed & insured professional work
Permit and inspection compliance
Owner-performed installation
Certified documentation
Warranty protection
Long-term reliability
This protects your home value, insurance coverage, and resale potential.
Who will actually do the work in my home?
With us:
The licensed owner personally completes and supervises every project.
No rotating crews.
No random technicians.
No subcontractors.
You always know who is responsible.
Do you provide official documentation?
Yes.
Every Poly-B project includes:
City inspection
Permit records
Master Plumber signed certificate
These documents are valuable for:
Insurance
Real estate transactions
Future renovations
Peace of mind
Which option is best for most homeowners?
Most clients choose:
Package 2 (Basic Patch) or Package 3 (Turn-Key)
Because they offer:
Better long-term value
Cleaner finish
Less follow-up work
Stronger resale protection